Payment, shipping & returns

Payment

We process orders from any country. You can pay using the most common payment methods, including iDEAL and credit card.

Shipping

We do our utmost to deliver the order to you or the recipient as soon as possible. We try to ship orders placed on workdays (Mon-Thu) before 16:00 on the same day. However, we are not always able to meet this, as sometimes products are out of stock and delivery of your order may take a little longer. The product page provides an indication of the delivery time. If for any reason we are unable to meet this delivery time, we will of course inform you as soon as possible.

The stated prices exclude shipping costs. Within the Netherlands, shipping costs are €4.95 for mailbox packages and €6.95 for gift boxes. For shipping to Belgium, we charge €8.95. Orders from €60 (NL) and €90 (BE) are shipped for free.

After completing your order, you will receive a track and trace code with which you can track the package. Would you like to send the package to a country outside the Netherlands, Belgium, or Germany? Please contact us at info@bloommondays.nl.

If the gift box is to be delivered to someone else at a later time, please state this in the “comments” field during the ordering process. We will then do our very best to ensure that the gift is delivered on the desired day. However, we are dependent on the delivery service for this.

Returns

Is your order not quite what you expected? You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your address to Bloom Mondays are at your own expense. These costs are approximately €7.25 per package; please consult your carrier's website for exact rates. If you exercise your right of withdrawal, the product must be returned to Bloom Mondays with all supplied accessories and – if reasonably possible – in its original condition and packaging.

You have the right to withdraw from your order up to 14 days after receipt without giving any reason.

To exercise this right, you can use our cancellation page.

You can also contact us via info@bloommondays.nl.

After receipt of your cancellation request, you will receive a confirmation from us. We will refund the owed order amount within 14 days of receiving your cancellation request, provided that any returned products have been received in good order or you have demonstrated that they have been sent.

Important conditions:

• The processing of your return takes a maximum of 14 days after receipt of your return shipment. The amount to be received will be refunded by us via the same method used when placing the order. This takes a maximum of 5 working days from the moment of transfer. If you paid by credit card, it may take a little longer.
• The gift box or item must be returned in the original packaging, if reasonably possible.
• If the product is damaged or the packaging is more damaged than is necessary to try the product, we may pass this depreciation of the product on to you. Therefore, handle the product with care and ensure that it is well-packaged when returning it.
• Only complete gift boxes and individual items in their original packaging can be returned; no individual products from a gift box.
• No investigation will be started into missing returns without a track and trace code. Please keep in mind that proof of shipment with a track & trace code is a requirement to be eligible for a refund.
• Please note that the return costs are at your own expense.

Exchanges

Exchanging is possible by returning the item or gift box and then placing a new order. Both the return costs and the costs for the new shipment are at your own expense.

What if the contents of the gift box are damaged?

All products are packed with great care to prevent anything from getting damaged during shipping. If you have nevertheless received a damaged item, please contact us immediately with photos of the damaged product. We will then provide a suitable solution.