Warranty and Complaints

Warranty

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or something else occurs that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
When you discover or should have discovered a defect in the product, you must contact us within a reasonable period of time. A reasonable period is at least two months. Under certain circumstances, a period longer than two months may also be acceptable.
If you contact us in a timely manner, we will arrange for a free repair or replacement.

Complaints

It can always happen that something does not go entirely as planned. We recommend that you first make complaints known to us by emailing info@bloommondays.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Since February 15, 2016, it has also been possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union's platform.