Frequently asked questions
Below you will find an overview of frequently asked questions. Is your question not listed? Please contact us and we will get back to you as soon as possible.
Frequently asked questions
Can I also put together a gift box myself?
It is possible to assemble your own unique gift box. On this page, you can assemble your gift box or create a letterbox gift. pane content
Can I also order individual products?
All products from the boxes are also available individually.
What are the shipping costs?
The stated prices do not include shipping costs. Within the Netherlands, shipping costs are €4.95 for mailbox parcels and €6.95 for gift boxes. For shipping to Belgium, we charge €8.95. Orders of €60 or more (NL) and €90 or more (BE) are shipped for free.
Is your delivery destination not listed? Please contact us.
Do you also deliver internationally?
We currently ship as standard to Belgium and Germany. If you would like to send a package to another destination, please contact us.
When will my order be delivered?
We strive to ship your package as quickly as possible. Orders placed on weekdays (Mon-Thu) before 4:00 PM will be shipped the same day. You will always receive a track & trace for your shipment, and delivery depends on, among other things, how busy the delivery services are.
Can I schedule a specific delivery time?
For delivery in Haarlem and the surrounding area, it is always possible to arrange a specific delivery time. Please indicate this in the delivery notes at checkout. If you are having the package shipped, you can pre-order your gift with our handy date sticker showing the desired opening date. This way, the recipient knows they should wait a little longer before opening your package. You can also indicate this in the order notes.
Can I have my package sent directly to the recipient?
We can send the gift box directly to the happy recipient on your behalf! Please make sure to enter your own email address in the details section so that you receive the track & trace information.
Can I return my order?
It is possible to cancel your order without giving any reason up to 14 days after receipt. After cancelling your order, you have 14 days to return your gift box. Return shipping costs are at your own expense and only complete boxes can be returned. The refund will be processed within 2 weeks of receipt.
Can I ship to multiple addresses?
You can specify 1 address per order. If you have packages for multiple addresses, please place a separate order for each address.
Can I pay afterwards?
That is possible. You can choose Klarna pay later at checkout.
My question is not listed here, how can I contact you?
If your question is not listed here, please contact us. We aim to answer your question within one day.
